Cookie policy

Updated on: 4 December, 2024

Clouds of Care (as defined below) uses cookies to improve your browsing experience on its “Website” (including both the Clouds of Care website i.e. https://www.cloudsofcare.com/ and related subdomains). Therefore, this policy will provide you with the necessary information about the use of these cookies by Clouds of Care (“Cookie Policy”). Please read this Cookie Policy together with our Privacy Policy.

Cookie Controller

Legal entity CLOUDS OF CARE N.V. (“Clouds of Care”)
Address Vlasgaardstraat 52, 9000 Gent, Belgium
Enterprise number BE-0664.618.462

To have access to our policies you can visit the Website.

What are cookies?

Cookies, also known as ‘HTTP cookies’, ‘web cookies’ or ‘browser cookies’, are small text files that are sent to and stored on your computer or mobile device through your browser when you visit a website, especially when using a mobile application. When you surf the same website later on, the data stored in that cookie can be retrieved by the website in order to notify the website of the last activity.

Cookies were designed as a reliable mechanism for websites to remember the status of the website or the previous activity of a certain user. They help us to optimise your visit to the Website, to remember technical choices (e.g. choice of language, newsletter, etc.) and to offer more relevant services and offers.

If you wish to consult/use the Website to its full potential, Clouds of Care encourages you to enable cookies (See Section 5 on how to enable/disable cookies).

What kind of cookies are used?

There are different types of cookies, based on their (i) duration, (ii) which party places the cookie or (iii) processing purpose:

Based on duration

Session cookies These cookies allow a user's actions to be simplified and linked to each other during a browser session. A browser session starts when a user opens the browser screen and ends when the user closes the browser screen. Session cookies are placed temporarily. As soon as you close the browser, all session cookies are deleted. Most functional cookies are session cookies.
Persistent cookies These cookies remain on your hard drive until you erase them or your browser does, depending on the cookie’s expiration date.

Based on which party places the cookies

First-party cookies These cookies are placed by the owner of the visited website.
Third-party cookies These cookies are placed by a domain name other than the one of the website visited by the user. If a user visits a website and a third party places a cookie through that website, then this is to be considered a third-party cookie (e.g. cookies placed by Google, Twitter, LinkedIn and Facebook).

‍Based on processing purpose

Strictly necessary cookies These cookies are essential for you to browse a website and use its features, such as accessing secure areas of the site. These cookies will generally be first-party session cookies.
Functional cookies
(or “preference cookies”)		 These cookies allow a website to remember choices you have made in the past, like what language you prefer, or what your user name and password are so you can automatically log in.
Analytical cookies
(or “statistical cookies”)		 These cookies collect information about how you use a website, like which pages you visited and which links you clicked on. None of this information can be used to identify you. It is all aggregated and, therefore, anonymised. Their sole purpose is to improve website functions. This includes cookies from third-party analytics services as long as the cookies are for the exclusive use of the owner of the website visited.
Targeting cookies
(or “tracking/marketing cookies”)		 These cookies track your online activity to help advertisers deliver more relevant advertising or to limit how many times you see an ad. These cookies can share that information with other organizations or advertisers. These are persistent cookies and almost always placed by third parties.

Overview of the cookies Clouds of Care uses on the website

Strictly necessary cookies
Name Provider Description Retention
matomo_sessid Clouds of Care A nonce to help prevent CSRF security issues when using the opt-out feature. 14 days
mtm_consent_removed Clouds of Care Indicates that a visitor opted out of Matomo tracking. 30 years but may be removed earlier depending on browser rules
mtm_cookie_consent Clouds of Care Records the visitor’s consents to Matomo tracking. 30 years but may be removed earlier depending on browser rules or may be configured with a shorter expiry period
Analytical cookies
Name Provider Description Retention
_pk_id Clouds of Care Stores a unique visitor ID. 13 months
_pk_ses Clouds of Care Session cookie temporarily stores data for the visit. 30 minutes
_pk_ref Clouds of Care Stores attribution information (the referrer that brought the visitor to the website). 6 months
_pk_testcookie Clouds of Care Temporary cookie to check if a visitor’s browser supports cookies (set in Internet Explorer only). Temporary cookie that expires almost immediately after being set
_pk_hsr Clouds of Care Session cookie temporarily stores Heatmap session data when using the Matomo Heatmap feature. 30 minutes
_pk_uid Matomo If enabled, this cookie assigns the same ID to a visitor navigating across all your domains and subdomains, so Matomo can recognise users across devices and sessions. It is only used when enabling third party cookies in Matomo’s config file. 13 months
MatomoAbTesting Clouds of Care Stores information for Matomo A/B Testing using local storage. No expiry (persists until it is explicitly deleted by the visitor or application)

Managing and disabling cookies

Your cookie preferences

When you visit our Website, you will be prompted via our cookie pop-up to indicate whether you agree to enable non-strictly necessary cookies. You have the possibility to access this Cookie Policy before doing so.

Please keep in mind that limiting or blocking the use of cookies may negatively impact your experience with respect to our Website.

Via browser settings

You can also modify your browser settings to block certain cookies and/or to delete cookies that are already installed on your computer or mobile device. There are several possibilities to avoid the storage of cookies. Please visit the websites of the different browsers to learn how you can block the storage of cookies. Here you can find such websites regarding the most common browsers:‍

Please note that when you decide to delete all your cookies, you probably will have to fill in all your usernames and passwords again on the websites you visit, where before the cookies stored your passwords for you. As already mentioned, cookies have benefits to your surfing experience on the web.

More information?

If you want to know more about cookies, please visit the site: What are cookies? | Cookies & You (cookiesandyou.com). This website provides more information on cookies, explains in detail how to delete the cookies and shows you how you can allow familiar websites to store cookies on your device.

Modifications to this cookie policy

Cloudsof Care may alter, amend or update this Cookie Policy as deemed necessary to accommodate the use of new/different cookies, changes in technology, industry practice and legal or regulatory development, etc. Any changes to the Cookie Policy will be published on the Website.

When publishing a new version on the Website, Clouds of Care will indicate the revision date at the beginning of this Cookie Policy. The date of the last revision is also included in the cookie pop-up.

Once an updated Cookie Policy is implemented, your consent regarding the use of cookies (with the exception of strictly necessary cookies) will be requested again in the cookie pop-up.

Complaints

You also have the right to lodge a complaint with the authorized supervisory authority (i.e. the Belgian Data Protection Authority or the data protection authority of (i) your residence or (ii) your workplace) should you consider that the processing of your Personal Data infringes the Privacy Legislation. You can send an email to the Belgian Data Protection Authority at contact@apd-gba.be or contact them via regular mail at Drukpersstraat 35, 1000 Brussels, Belgium. You can also call the Belgian Data Protection Authority: +32 (0)2 274 48 00.

If you would like to receive more information on how to contact them, please consult this webpage: https://www.gegevensbeschermingsautoriteit.be/contact.

Questions

If you have any further questions about this Cookie Policy or its implementation, please contact Clouds of Care via email at privacy@cloudsofcare.com.